A few choice bits:
Recently I was in a meeting and there’s a company that had a third party DRM solution and we showed them look, this is what happens, at this point in your life cycle your DRM got hacked, right? Now let’s look at the data, did your sales change at all? No, your sales didn’t change one bit. Right? So here’s before and after, here’s where you have DRM that annoys your customers and causing huge numbers of support calls and in theory you would think that you would see a huge drop off in sales after that got hacked, and instead there was absolutely no difference in sales before or after. You know, and then we tell them you actually probably lost a whole bunch of sales as near as we can tell, here’s how much money you lost by bundling that with your product
So I use a tablet a ton, so if I could pick one magic wand I would have us all sit down and design a new, more gaming friendly tablet hardware interface and then build some content that really was designed at the same time as the hardware. So if I could pick one thing that would be it. Because I’m really frustrated as a tablet user with how mediocre the gaming inputs are.
Link: Penny Arcade Report